Director of Professional Services

📋 Description

• Own the P&L and book-of-business performance for a portfolio of client engagements valued at
• Lead budgeting, revenue forecasting, and cost management to maintain healthy Professional Services
• Oversee delivery quality, customer outcomes, and operational performance across ERP and SaaS
• Establish and continuously improve delivery approaches that respond to customer needs and business
• Lead, develop, coach, and motivate consultants, business analysts, and project managers.
• Build an effective team environment focused on accountability, collaboration, professional growth

🎯 Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a
• 10–15 years of progressive experience in Professional Services, project management, delivery
• At least 3–5 years of leadership or management experience, ideally at Senior Manager or Director
• Experience managing a portfolio of projects and a $3–5M book of business with P&L
• Demonstrated ability to achieve and maintain healthy profit margins within a Professional Services
• Proven experience turning underperforming or loss-making engagements into profitable businesses

🎁 Benefits

• $175,000–$215,000 CAD annual compensation, consisting of: $175,000 CAD base salary, $40,000 CAD
• 100% remote work for employees residing in Canada.
• Flexible working hours with an asynchronous working environment.
• Career development support, meaningful feedback, and guidance toward personal career goals.
• Access to leading-edge tools, playbooks, and technology.
• Opportunities to connect with thought leaders and participate in webinars covering emerging