Director of Quality

📋 Description

• Own quality as the standard for how CertifyOS works, across data quality and work quality
• Define what good looks like in measurable terms: quality metrics, error taxonomies, baselines, and
• Drive quality up at scale using data to find where errors originate
• Build a culture of quality across Operations
• Lead and grow a central quality team that conducts internal audits of credentialing files and
• Iteratively evaluate and improve the audit program: sampling methodology, scoring, error taxonomy

🎯 Requirements

• A genuine obsession with quality in data, in work, and in outcomes
• A record of driving quality at scale
• Strongly data-driven
• Deep credentialing expertise
• Experience running an audit or QA function at production scale
• Enough technical fluency to work with Product and Engineering

🎁 Benefits

• 100% coverage of health, dental, and vision insurance premiums for employees
• Unlimited PTO, with at least two weeks off each year to recharge