Director of VIP

📋 Description

• Own end-to-end VIP portfolio performance, retention, and value across casino and sportsbook.
• Define VIP strategy, segmentation, benefits, and operating model.
• Set up real-time monitoring, reporting, and decision workflows for proactive management.
• Make high-impact commercial decisions on incentives, offers, and customer treatment.
• Lead VIP vision across products and collaborate with CRM, product, and brand teams.
• Manage VIP communications via social/discussion channels (X, Discord) for acquisition and

🎯 Requirements

• 5+ years leading VIP/portfolio management in iGaming or high-value customer programs.
• Proven track record owning portfolios with commercial performance, retention, and LTV
• Strong understanding of high-value player behavior, segmentation, incentives, and competitive
• Experience designing and executing VIP programs across casino/sportsbook or digital entertainment.
• Analytical and commercial judgment for fast-moving environments; able to translate data into
• Experience building teams with clear KPIs, operating models, and workflows; strong cross-functional

🎁 Benefits

• Competitive contractor fees with performance-linked incentives.
• Remote-first international contracting arrangement.
• High autonomy and direct influence over performance.
• Opportunity to lead and shape a growing VIP organization.
• Leadership responsibility for a team expanding to about nine people.
• Significant ownership of growth, retention, and customer-value functions.