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16 days ago
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Full time
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crm analytics leadership incentives segmentation
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📋 Description

  • Own VIP portfolio with revenue, retention, CLV, and exposure goals.
  • Define VIP segmentation, tiers, benefits, and engagement models.
  • Real-time monitoring, reporting, and decision processes for portfolio management.
  • Lead commercial decisions on incentives, offers, and customer treatment.
  • Shape VIP vision across casino and sportsbook products.
  • Monitor competitor VIP propositions and evolving customer expectations.

🎯 Requirements

  • 5+ years leading VIP or high-value customer management in iGaming.
  • Proven ownership of high-value portfolios with commercial impact.
  • Strong understanding of high-value player behavior and incentives.
  • Experience with strategic VIP programs across casino/sportsbook or digital entertainment.
  • Analytical, with ability to make fast, data-informed decisions.
  • Experience building and developing teams with defined KPIs and workflows.

🎁 Benefits

  • Competitive contractor fees with performance-linked incentives.
  • Remote-first international contracting arrangement.
  • High autonomy and influence over performance.
  • Lead and shape a growing VIP organization.
  • Leadership for a team of about nine people.
  • Significant ownership of growth, retention, and customer value.
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