Director, Patient Satisfaction

📋 Description

• Oversee quarterly patient satisfaction survey process (HHCAHPS, HOSCAHPS and other) for all
• Conceptualize, manage, and implement statistical models and techniques across a range of modalities
• Support the goal setting and action planning process related to client satisfaction. Work with
• Support business leaders in improving their patient satisfaction and driving best practices across
• Act as liaison with internal and external partners to identify and promote patient satisfaction
• Manage third party survey vendor relationships and contracting.

🎯 Requirements

• Four (4) year college degree.
• Minimum five (5) years managerial experience.
• Experience in patient/customer satisfaction survey development and statistical modeling.
• Capable of leading the team’s performance.
• Experience supervising employees at various levels.
• Able to work independently, motivate and be self-motivated, flexible, versatile, and creative.

🎁 Benefits

• Base Salary: $130,000 - $140,000 / year depending on qualifications
• Bonus Opportunity
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation