Director, Payments Services

📋 Description

• Own migration cohort planning and sequencing, including scheduling, client communications, and
• Manage the enterprise and exception account list and create transition plans for accounts outside
• Coordinate cross-functional execution to move merchant accounts through migration milestones with
• Report migration progress, risks, decisions, and dependencies to the GM and cross-functional
• Own commercial pricing operations, including rate structuring, quoting, and packaging for the
• Partner with Finance and the Director, Payments Operations on pricing cleanup, PCI non-compliance

🎯 Requirements

• 5+ years of experience in payments or fintech client operations, migration program management, or a
• Experience running or meaningfully contributing to a large-scale platform or processor migration
• Commercial pricing experience, including rate structuring, quoting, or packaging in a
• Experience managing and developing a team of merchant-facing account managers or similar
• Comfort taking direct ownership of complex client escalations and serving as the accountable voice
• An AI-forward mindset with a track record of identifying or implementing AI-driven improvements to

🎁 Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. We trust you, so we have a 'take what you need' vacation
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by