Director, Professional Services

📋 Description

• Own end-to-end delivery of large-scale professional services programs across North America, EMEA
• Establish and manage the regional professional services delivery model, defining performance
• Take ownership of services revenue, program margins, utilization, billable milestone attainment
• Ensure programs achieve customer ROI objectives and contractual Statement of Work (SOW) commitments.
• Partner with Sales on services opportunities, including scoping, pricing, delivery strategy
• Draft, negotiate, and manage SOWs and change orders while protecting margins and maintaining

🎯 Requirements

• 10+ years of experience delivering professional services, consulting, or implementation engagements
• 5+ years of experience leading project teams or program management organizations.
• Proven experience owning services revenue, margin, utilization, or comparable commercial
• Hands-on experience scoping, pricing, negotiating, and managing SOWs and change orders.
• Strong track record delivering complex enterprise implementations, greenfield programs, and
• Demonstrated ability to manage executive-level escalations, resolve conflicts, and maintain strong

🎁 Benefits

• Full-time, remote working opportunity.
• Global scope across North America, EMEA, and APAC.
• High-visibility leadership position with significant ownership of a major professional services
• Direct exposure to senior executives and strategic enterprise customers.
• Opportunity to build, lead, and develop a high-performing Project Management organization.
• Significant influence over professional services strategy, delivery standards, commercial