Director, Service Delivery

📋 Description

• Own a book of business representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
• Directly manage client relationships, ensuring delivery quality, timeliness, and overall client
• Own client project plans, governance structures, and stewardship activities.
• Organize and lead regular client meetings to ensure excellent customer service and alignment on
• Maintain contractual compliance and manage client financials, including renewals and revenue
• Stay current on bswift products, services, and enhancements to effectively advise clients.

🎯 Requirements

• Bachelor's degree from a four-year college or university, or equivalent combination of education
• 8–12+ years of experience in benefits administration and/or benefits implementation within a
• 8+ years of direct client relationship management experience in benefits administration.
• Significant health & welfare client relationship management experience, including consulting
• Proven experience leading and owning client renewals.
• 5+ years of people management experience, including direct leadership, coaching, and development of

🎁 Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans.
• Competitive Compensation: Compensation package including performance-based incentives for most
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and resources.
• Supportive Culture: Collaborative environment with open communication and creative problem-solving.