Director, Solution Consulting - CRM Solutions

📋 Description

• Carry accountability for EMEA North CRM NNACV targets and contribute to double-digit ACV growth
• Forecast technical win rates and deal-by-deal readiness; raise risk to the AVP early
• Maintain a detailed view of each team's active opportunities, technical stage, and POV status
• Join key customer, POV, and escalation discussions for technical credibility
• Be the first escalation point to remove blockers on deals
• Coach first-line managers on deal reviews, technical strategy, and POV execution

🎯 Requirements

• 6+ years in leadership role in Solution Consulting or comparable pre-sales function, managing
• Credible on deals: can scope POV, handle architecture questions, join customer calls
• Consistent record of owning and delivering ACV/NNACV or equivalent revenue-tied targets
• Experience leading distributed teams across Nordics, Benelux, Sweden, and adjacent markets
• Working understanding of CRM market and AI/agentic automation
• Fluency with AI and automation tools

🎁 Benefits

• Flexible work persona
• Equal Opportunity Employer
• Accommodations for candidates with disabilities
• Part of a global market leader with AI-enhanced technology
• Opportunity to lead one of ServiceNow's fastest-growing markets