Disputes Specialist

📋 Description

• Handle disputes intake and resolution incl. pre-arb, arbitration, ACH disputes
• Review information from users with partners to assess dispute validity
• Manage a high-volume caseload within SLAs, with attention to detail
• Submit chargebacks to Mastercard as needed
• Document rationale for risk decisions with supporting documentation
• Maintain a positive user experience while mitigating risk

🎯 Requirements

• 2–5+ years in customer support or investigations with direct customer interaction
• Banking, fintech, or financial services experience
• Experience managing customer-facing queues
• Experience with Zendesk or other CRM tools
• Self-starter, comfortable in a high-risk environment with minimal supervision
• Knowledge of banking products: ACH, wires, SWIFT, checks, debit/credit cards

🎁 Benefits

• Base salary, equity (stock options), and benefits
• Equal opportunity employer with commitment to diversity and belonging
• Reasonable accommodations available during recruitment; contact recruiter if needed