Monitor customer comments, reviews, complaints, and brand mentions across digital and social media
Respond to customer and partner enquiries, following internal guidelines and agreed response times.
Escalate complex issues to the relevant teams and follow up until they are resolved.
Support the monitoring of customer care quality and agent performance.
Review dissatisfied-customer calls with our customer service provider, and share observations with
Test customer journeys across our services, including subscription, unsubscription, IVR, and other

🎯 Requirements

Bachelor's degree in Business, Marketing, Communications, or a related field.
Up to two years of experience in customer care, customer experience, or a related area. Relevant
Fluent in written and spoken Arabic and English; French is a plus.
Comfortable using Microsoft Office, especially Excel and PowerPoint.
Good communication and problem-solving skills.
Organised, reliable, and attentive to detail.

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