Employee HR Support- Kingsland

📋 Description

• Handle phone related contacts from employees across the US
• Work one-on-one with employees while maintaining successful partnerships with HR Business Partners
• Find the solution for the customer while providing a world-class employee experience
• Research and resolve HR issues coming in via the phone system
• Document and track every call with high level of accuracy using case management system
• Encourage self-service tools available for all employees

🎯 Requirements

• A minimum of 4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED
• Must have a valid (not expired) government issued ID, TRN and NIS card
• Must have flexible availability to work any day and any assigned shift weekly (Weekends and Public
• Must be able to train and/or work onsite at Kingsland location
• Demonstrated ability to perform at a high level to support high volume of inbound calls
• Experience in customer service is an asset and preferred