Employee Support Specialist (HR, Payroll & Global Employment) – EMEA

📋 Description

• Own employee and client support cases across EMEA from initial query through resolution.
• Investigate questions relating to payroll, payslips, tax, benefits, leave, employment contracts
• Identify root causes by reviewing case history, internal systems, documentation, and
• Partner with Payroll, Legal, Finance, Benefits, Customer Success, and local providers to resolve
• Maintain ownership of stakeholder communication, providing clear updates, setting realistic
• Manage a high-volume case queue, prioritising urgent matters and meeting agreed SLAs.

🎯 Requirements

• At least 3 years of experience in Employee Support, HR Operations, Payroll Support, Global
• Hands-on experience supporting employees or clients across multiple EMEA countries.
• Demonstrated experience managing cases involving payroll, benefits, leave, employment contracts
• Ability to independently investigate an issue, determine the right stakeholders to involve, and
• Experience working in a ticketing or case-management environment, with familiarity with SLAs
• Excellent written and verbal English communication skills, with the ability to explain complex

🎁 Benefits

• A competitive salary
• An asynchronous working environment
• A "Remote-First" company environment (or Hybrid) - based on the nature of the job
• The ability to work from abroad for a short period of time
• Growth opportunities within the company
• We provide all new joiners with the necessary hardware to ensure you have the tools you need to