Enablement Program Manager

📋 Description

• Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires
• Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and
• Maintain and continuously iterate onboarding documentation, checklists, and training resources
• Design onboarding certification processes and track ramp milestones to measure readiness and success
• Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA
• Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality

🎯 Requirements

• 6+ years of experience in customer support, enablement, or training roles, with direct ownership of
• SaaS industry experience required
• Proven ability to lead live in-person facilitation and instructional delivery, ideally with
• Strategic thinker with a track record of building programs that are data-informed and
• Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey
• Excellent cross-functional collaboration and stakeholder management skills