End User Support Technician

📋 Description

• Provides daily IT support and resolves technical issues for Manila-based employees efficiently.
• Maintains and manages all end-user workstations — including checking, analyzing, troubleshooting
• Delivers software and application support: installing, resetting operating systems, deploying
• Manages tickets in Jira and ServiceNow for both Manila Office and global tasks, ensuring timely
• Administers user accounts: creating, modifying, and removing Active Directory accounts, RTS
• Supports network connectivity and office printing infrastructure.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related
• At least 1 year of relevant IT support experience.
• Strong knowledge of WAN/LAN, PC troubleshooting, repair, installation, and upgrades.
• Basic experience in system administration, monitoring, documentation, and reporting.
• Strong English communication skills (verbal and written) are a must, as the role provides support
• Exposure to Azure, Endpoints, AWS, Active Directory, M365 is an advantage.