Enterprise Customer Success Manager

📋 Description

• Manage a $2M portfolio across 200+ enterprise accounts.
• Partner with Account Directors to drive retention and expansion.
• Be the executive contact for stakeholders; communicate clearly.
• Use health signals and lifecycle data to identify risk.
• Design scalable motions: campaigns, onboarding, webinars.
• Deliver 1:1 engagement at onboarding milestones.

🎯 Requirements

• 5+ years in CS/ADM in B2B SaaS, enterprise focus.
• Experience managing complex enterprise customers with multiple stakeholders.
• Proven track record of driving adoption, retention, and growth.
• Executive presence to engage C-suite and senior stakeholders.
• Excellent communication, demos, training, and reviews.
• Data-driven with analytics to identify risks and opportunities.

🎁 Benefits

• Competitive salary and equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.
• Global team culture with meritocracy.