Enterprise Customer Success Manager

📋 Description

• Own and manage a portfolio of enterprise customers
• Develop account plans and success strategies aligned with objectives
• Drive onboarding, time-to-value, and platform usage expansion
• Partner with Sales, Product, Engineering, and Professional Services
• Lead executive workshops and strategic business reviews
• Identify risks and implement retention initiatives to protect revenue

🎯 Requirements

• 5+ years in Customer Success, Account Management, or similar
• Experience managing enterprise SaaS/PaaS customers
• Strong knowledge of data governance, quality, observability
• Track record of growing accounts and improving CSAT/NPS
• Direct experience with renewals and commercial negotiations
• Ability to navigate complex organizations and engage executives

🎁 Benefits

• Healthcare coverage: medical, dental, vision insurance
• 401(k) with employer matching contributions
• Life and long-term disability insurance
• Flexible time off and paid vacation
• Paid parental leave through family support program
• Employee Assistance Program (EAP)