Enterprise Customer Success Manager

📋 Description

• Strategic partner to US enterprise insurance customers to drive adoption of hx platform.
• Own account health, renewals, and expansion to boost GRR and NRR.
• Forecast CS metrics, inspect pipeline, renewal likelihood, and expansion signals.
• Lead high-impact engagements (QBRs, exec workshops, value assessments) demonstrating ROI.
• Capture structured customer feedback to inform product roadmap.
• Partner cross-functionally with Sales, Product, Delivery using AI-enabled workflows.

🎯 Requirements

• Managed and grown complex enterprise SaaS accounts with strong renewal performance.
• Executed renewal and expansion strategies improving net revenue retention.
• Led senior executive interactions (QBRs, value reviews, workshops) shaping decisions.
• Collaborated with Sales, Product, Delivery to resolve complex challenges.
• Demonstrated strong commercial/analytical acumen: value drivers, forecasting.
• Adopted AI-enabled tools to improve productivity and insights.

🎁 Benefits

• $6000 training and conference budget for development
• Full medical, dental, vision coverage
• Mental health support via Spring Health and Rula
• Access to One Medical
• Flexible vacation policy; take time when needed
• 401K retirement plan and pet discount programs