Enterprise Customer Success Manager

📋 Description

• Own the full lifecycle end to end for enterprise accounts.
• Lead multi-site implementation with governance and milestones.
• Build exec partnerships with CIO/COO/CEO and IT.
• Partner on pre-sales; own pilots and demos.
• Own commercial outcomes: renewals, expansions, pricing discussions.
• Establish evaluation frameworks with clinical and operational KPIs.

🎯 Requirements

• Experience in enterprise customer success or similar roles with outcomes.
• Full-lifecycle fluency across pre-sales pilots, implementation, renewal.
• Project management discipline with multi-workstream programs.
• Commercial acumen; expansions, renewals; value defense.
• Change management; multi-site rollout experience.
• Self-starter with bias for action; comfortable in fast-paced environments.

🎁 Benefits

• Collaborative in-office environment (5 days in NYC).
• Generous personal development budget of $500 per annum.
• Learn from diverse, senior engineers and creatives.
• Equity ownership in the company.
• Opportunity to create global impact in healthtech.
• Fast-track career growth for high-impact contributions.