Enterprise Customer Success Manager

📋 Description

• Manage relationships across some of our largest automotive dealer groups, partnering with up to 150
• Drive engagement, product adoption and long-term customer success
• Work in the field and virtually with dealers, using data and insights to identify opportunities
• Work closely with Enterprise Account Managers, Account Executives and Onboarding teams to deliver a
• Identify opportunities for growth and re-engagement
• Use data and insights to identify risks, opportunities and areas for improvement

🎯 Requirements

• Proven experience in Customer Success, Account Management or Client Services, ideally within SaaS
• Strong relationship-building and stakeholder management skills, with the confidence to engage with
• A commercial mindset, with an ability to identify growth, retention and upsell opportunities
• Strong data and analytical skills, with the ability to turn customer data into clear, actionable
• Highly organised and proactive, to manage a large portfolio and stay ahead of customer needs
• Excellent communication, presentation and influencing skills

🎁 Benefits

• 24 weeks paid parental leave for primary caregivers and four weeks for secondary caregivers
• Six weeks paid gender-affirming care leave
• Recognition as one of Australia's Best Workplaces by Great Place to Work and WORK180 endorsed
• Regular hackathons
• Continuous learning and development opportunities
• Wellbeing initiatives supporting mental, emotional and physical health