Enterprise Customer Success Manager

📋 Description

• Develop trusted advisor relationships with enterprise customers (CxO to contributors).
• Facilitate requirements gathering and map customers SOPs; document clearly.
• Act as transformation architect guiding AI/automation roadmaps for cost reduction and CX.
• Collaborate with engineers to translate requirements into Fin designs and best practices.
• Monitor Fin usage to identify risks and expansion opportunities.
• Maintain deep product knowledge and stay aware of AI trends in the space.

🎯 Requirements

• 10+ years of customer-facing experience in enterprise SaaS CSM roles.
• Experience with business process mapping and requirements analysis at scale.
• Strong technical acumen and passion for AI; comfortable with technical concepts (coding not required).
• Ability to evaluate AI performance data and translate metrics into business outcomes.
• Strong commercial instincts and knowledge of enterprise procurement cycles.
• Ability to simplify complex problems and communicate to diverse audiences; lead transformations.

🎁 Benefits

• Unlimited access to Claude Code and AI tools.
• Pension scheme with 4% match.
• Health and dental insurance for you and dependents.
• Open vacation policy with flexible holidays.
• Paid maternity leave and 6 weeks paternity leave.
• Cycle-to-Work scheme and secure bike storage.