Enterprise Customer Success Manager

📋 Description

• Develop trusted advisor relationships across enterprise accounts.
• Lead requirements gathering and process mapping for SOPs.
• Define AI/automation roadmaps to reduce costs and boost CX.
• Collaborate with engineers to translate needs into Fin designs.
• Monitor Fin usage to identify risks and expansion opportunities.
• Maintain deep product knowledge of Fin and AI trends.

🎯 Requirements

• 10+ years in enterprise SaaS CSM or similar roles.
• Experience with business process mapping and requirements analysis.
• Strong AI interest; comfortable discussing with engineering teams.
• Evaluate AI performance data and translate to business value.
• Strong commercial instincts for enterprise procurement.
• Ability to simplify complex problems for technical and board audiences.

🎁 Benefits

• Competitive salary and equity in a fast-growing start-up.
• Lunch weekdays and a fully stocked kitchen.
• Regular compensation reviews.
• Unlimited access to Claude Code and AI tools.
• Pension scheme with up to 4% match.
• Comprehensive health and dental insurance.