Enterprise Customer Success Manager

📋 Description

• Develop trusted advisory relationships with executives and teams in enterprise accounts
• Lead requirements gathering and process mapping; document SOPs clearly
• Act as transformation architect; define automation and AI maturity roadmaps
• Collaborate with engineers to translate requirements into Fin designs and best practices
• Monitor Fin usage to identify risks, optimization, and expansion opportunities
• Lead Success Plans and strategic reviews with executive stakeholders

🎯 Requirements

• 8+ years in customer-facing roles (consulting, strategy, or enterprise SaaS CSM)
• Experience with business process mapping, requirements analysis, solution design at scale
• Strong AI focus; able to talk tech with engineering and product teams (coding not required)
• Able to evaluate AI metrics (automation, resolution, CSAT) and translate to outcomes
• Strong commercial instincts; understands enterprise procurement for CFO and CX execs
• Able to simplify complex problems across technical and business audiences

🎁 Benefits

• Competitive salary and equity
• Comprehensive medical, dental, and vision coverage
• 401k plan with match
• Flexible paid time off
• Unlimited access to Claude Code and AI tools
• Parental leave program