Onboard, train, and drive adoption with Enterprise customers
Build relationships to achieve loyalty and advocacy
Collaborate cross-functionally with internal teams (sales, support, product, finance, legal)
Own and manage the onboarding process for new customers
Become a trusted advisor and plan to meet business goals
Monitor usage trends to identify renewal risks and growth opportunities

🎯 Requirements

Customer-centric with 3+ years in CS or AM
Manages a portfolio of enterprise-scale accounts
Experience with Fortune 1000 and global brands
B2B tech or SaaS experience
Willing to travel for onsite visits and events
Thai fluency; English required for day-to-day communication

🎁 Benefits

Best-in-breed onboarding
Sales training in MEDDIC and Command of the Message
Inclusive culture and Community Guilds
Mentor and buddy program for networking
Continuous professional development, product training, and career pathing
Generous and competitive benefits package

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