Enterprise Customer Success Manager

📋 Description

• Guide adoption during onboarding and training
• Build relationships to maximize customer value and renewals
• Identify growth opportunities and drive expansion with customers
• Serve as trusted advisor and primary contact for escalations
• Partner with cross-functional teams to meet customer goals
• Conduct regular business reviews and health checks

🎯 Requirements

• Bachelor's degree preferred, especially CS or CIS
• 5+ years in account management or customer success in SaaS
• Intermediate IT infra knowledge: Windows, Mac, cloud, networking
• Skilled at de-escalation and handling unfamiliar situations
• Experience creating comprehensive success plans aligned with goals
• Willing to travel 1-2 times per quarter

🎁 Benefits

• Great Place To Work certified
• BuiltIn Best Places to Work for 7th year
• Inclusive, diverse culture and supportive environment
• Equal opportunity employer