Enterprise Customer Success Manager

📋 Description

• Conduct workshops to understand customer's business and recommend how to leverage Samsara platform
• Partner with customer on a joint success plan
• Own executive-level customer strategy by leading data-driven business reviews
• Deeply understand the Samsara platform’s capabilities and explain them to various businesses
• Champion, role model, and embed Samsara’s cultural principles
• Cross-functionally collaborate with Sales, Support, Product, and Engineering

🎯 Requirements

• 4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting
• Solid priority management and high emotional intelligence
• Adept at solving complex problems and communicating with executive stakeholders
• Proven ability to build trust and communicate effectively with various stakeholders
• Experience supporting or working with technical products
• Bachelor’s degree from a 4-year institution

🎁 Benefits

• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans
• Above-market total compensation including base salary, performance-based bonus/variable pay, and
• Equal opportunity employer
• Reasonable accommodations for qualified persons with disabilities