Enterprise Customer Success Manager

📋 Description

• Own a portfolio of approximately 20-30 customers, building trusted relationships with stakeholders
• Maintain a gross revenue retention (GRR) rate above 90%, accurately forecast renewals, identify
• Ensure new customers are onboarded efficiently, helping them realize value quickly while
• Guide customers from basic usage to advanced capabilities, including continuous integration (CI)
• Lead the renewal process from end to end, including procurement, pricing discussions, commercial
• Discover new teams, use cases, and integration opportunities, including Azure and Snowflake, while

🎯 Requirements

• At least 5 years of experience in Customer Success or account management within a SaaS company
• Proven experience managing approximately 20-30 accounts and engaging effectively with technical and
• A demonstrated track record of maintaining strong customer retention, improving product adoption
• Experience managing renewals throughout the entire process, including procurement, pricing
• Strong technical curiosity and the ability to communicate credibly with engineering teams.
• Familiarity with HubSpot or other CRM platforms and experience using AI tools such as Claude to

🎁 Benefits

• Annual on-target earnings (OTE) ranging from $130,000 to $210,000, including base salary and
• The opportunity to participate in the company's growth through equity.
• Flexibility to work remotely and collaborate with an international team.
• Private medical benefits.
• Access to a 401(k) retirement plan, subject to applicable eligibility and plan terms.
• Flexibility to manage personal time and maintain a healthy work-life balance.