Enterprise Customer Success Manager (Asset Management)

📋 Description

• Lead integration of Harvey into client workflows for adoption.
• Evangelize LLMs and enable end users to adopt Harvey daily.
• Serve as primary client contact with prescriptive, consultative approach.
• Leverage adoption metrics and KPIs to drive ROI and renewals.
• Encourage stakeholder advocacy and engagement within client orgs.
• Monitor customer health and readiness for renewal; travel as needed.

🎯 Requirements

• Experienced in asset management, finance, or strategic CS/AM; led large tech projects.
• Excellent communication and strategic planning; able to influence stakeholders.
• Results-driven; able to prioritize competing tasks and demanding customers.
• Team players; collaborative and proactive with a team-first mindset.

🎁 Benefits

• Be at the forefront of AI tech, impacting client operations.
• Contribute to CS program growth, build playbooks and processes.
• Collaborative environment that promotes growth, learning, and development.