Enterprise Customer Success Manager - Boston

📋 Description

• Partner with Enterprise teams to onboard, train, and drive adoption
• Build relationships to drive loyalty and advocacy
• Collaborate cross-functionally with sales, support, enablement, product, finance, and legal
• Own and manage the onboarding process for new customers
• Become a trusted advisor to meet business goals
• Monitor usage trends to identify renewal risks and growth opportunities
• Align customer objectives to Datadog platform offerings

🎯 Requirements

• 3+ years in Customer Success or Account Management
• Manage a portfolio of large enterprise accounts
• Experience with Fortune 1000 brands across industries
• Strong communicator; attention to detail; able to engage CTO/VP Eng/DevOps
• Experience in B2B tech or SaaS
• Willing to travel for onsite visits and events
• Fluent in written and spoken English

🎁 Benefits

• Best-in-breed onboarding
• Generous global benefits
• Mentor and buddy program
• Stock equity (RSUs) and ESPP
• Ongoing professional development
• Inclusive, collaborative culture