DataDog

1,001-5,000 employees
114 jobs posted

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Enterprise Customer Success Manager - Chicago/Denver

Business & Management

Added

13 days ago

Location

Type

Full time

Salary

Upgrade to Premium to se...

Related skills

account management datadog saas onboarding stakeholder management

Why Job Hunt? Let AI Run Your Business

Describe it — AI builds, launches & grows it.

📋 Description

Act as strategic partner to customers; coordinate cross-functional teams.
Build executive relationships; link tech use cases to business results.
Lead QBRs and strategic reviews; demonstrate impact; define next steps.
Analyze adoption/usage trends; quantify value; drive recommendations.
Position Datadog as a critical observability platform for reliability.
Own onboarding for new customers.

🎯 Requirements

3+ years in Customer Success or Account Management.
Experience managing large enterprise account portfolios.
Experience with Fortune 1000/global brands.
Strong communicator; tailor messages to CTO/VP Eng/DevOps.
B2B tech or SaaS experience.
Willing to travel for onsite visits.

🎁 Benefits

Best-in-breed onboarding.
Generous global benefits.
Intra-department mentor and buddy program.
New hire stock equity (RSUs) and ESPP.
Continuous professional development and product training.
Inclusive culture with Community Guilds and Inclusion Talks.

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