Enterprise Customer Support Specialist

📋 Description

• Work directly with enterprise customers—via tickets, Slack, and sometimes calls—to diagnose and
• Leverage Perplexity's own AI tooling and workflow automations to democratize world-class support at
• Build durable relationships with Enterprise users, advising on best practices, capturing structured
• Own end-to-end troubleshooting: reproduce issues, isolate root causes, collaborate with engineers
• Design and maintain detailed use-case flows, playbooks, and internal runbooks that empower
• Create and update external documentation (FAQs, help center, guides, tutorials) and internal

🎯 Requirements

• Minimum 3+ years in B2B enterprise customer support with exposure to U.S. and E.U. markets, or
• Hands-on experience prompting large-language models, plus a solid grasp of AI fundamentals (tokens
• Ability to translate complex technical concepts—APIs, SSO/SAML, cloud integrations—into clear
• Demonstrated strength in critical thinking, rapid context-switching, and ruthless prioritization
• Proficiency with modern support platforms (Intercom, Zendesk, Jira) and basic data-analysis tools
• Exceptional written and spoken English; business-level fluency in at least one additional language

🎁 Benefits

• Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of
• Velocity & Ownership – Ship improvements quickly in a culture that values curiosity, speed, and
• Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine