Enterprise IT Support Technician I

📋 Description

• Provide best-in-class customer service and technical support for employees
• Deploy laptops during onboarding and refresh cycles
• Assist with new hire orientations and services used at Datadog
• Handle general ticketing, account management, and problem escalation
• Maintain hardware and software inventory
• Create and maintain internal and user-facing documentation

🎯 Requirements

• 1+ years IT Support experience, preferably in a corporate environment
• Experience with Apple devices (MacBooks, iPads)
• Excellent verbal and written communication skills
• Familiar with G Suite and common SaaS apps (Slack, Zoom)
• Curiosity about AI trends and automation of repetitive tasks
• Team player who enjoys helping people

🎁 Benefits

• New hire stock equity (RSUs) and ESPP
• Continuous professional development and career growth
• Mentor and buddy program for networking
• Inclusive culture and employee resource groups
• Inclusion Talks and internal panel discussions
• Free global mental health benefits