Be accountable for revenue retention, renewals, expansion, and retraction mitigation across
Develop strategic account plans connecting merchant priorities to measurable business outcomes
Identify risks early, create clear mitigation plans, and maintain accurate forecasts and internal
Lead complex renewal and commercial conversations articulating Loop's value and competitive
Work in close partnership with Sales to uncover cross-sell opportunities
Lead quarterly business reviews and executive touch points

🎯 Requirements

+3 years customer success or account management experience with enterprise businesses for B2B SaaS
Experience in ecommerce industry (preferred)
Managed accounts through renewal process
Accountable for revenue goals
Uncovered and closed new opportunities
Used tools including AI to improve work

🎁 Benefits

medical insurance
dental insurance
vision insurance
flexible PTO
company holidays
sick & safe leave

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