Enterprise Success Analyst

📋 Description

• Partner with enterprise customers to understand goals, challenges, workflows, and success metrics.
• Analyze customer data and insights to identify trends, opportunities, and areas for improvement.
• Support adoption strategies to ensure effective use of solutions and achievement of outcomes.
• Collaborate with internal teams including product, operations, and customer-facing stakeholders to resolve issues and improve experiences.
• Monitor customer performance indicators and communicate actionable recommendations.
• Prepare reports, presentations, and insights that support strategic customer conversations.

🎯 Requirements

• Experience in customer success, business analysis, ops, consulting, or healthcare tech.
• Strong analytical skills to interpret data, identify patterns, and recommend actions.
• Excellent communication to present insights to technical and non-technical audiences.
• Strong organizational skills; manage multiple priorities in fast-paced settings.
• Experience with enterprise customers or cross-functional stakeholders.
• Ability to translate business needs into practical solutions.

🎁 Benefits

• Open Paid Time Off policy.
• Paid parental leave.
• Professional development opportunities and support.
• Wellness stipend.
• Technology stipend.
• Opportunity to work remotely.