Enterprise Support Associate

📋 Description

• Manage and resolve provider support cases via email and phone, ensuring timely and high-quality
• Own the full lifecycle of support cases in Salesforce, including triage, status updates
• Proactively identify and address provider needs, recommending solutions and improvements
• Escalate complex issues to the appropriate internal teams (EOP, ECSM, AE, IS) and follow up to
• Collaborate with Enterprise Onboarding Partners, Client Success Managers, and Account Executives to
• Maintain a high level of accuracy and attention to detail in all provider data and communications

🎯 Requirements

• 3+ years of experience in customer support / customer success roles (email and voice) at a
• Exceptional written and verbal communication skills
• Highly organized, analytical, and detail-oriented
• Thrives in a fast-paced, dynamic environment and adapts quickly to change
• Takes initiative, shows ownership, and is resourceful in solving problems
• Proficient in MS Excel/Spreadsheets and comfortable with CRM tools (e.g. Salesforce)

🎁 Benefits

• An incredible team of smart and supportive people
• Competitive compensation and medical insurance
• Daycare/creche facility
• Wellness programs and resources
• Cellphone and wifi reimbursement
• Parental leave and annual health check-ups