Enterprise Support Engineer

📋 Description

• Serve as the primary point of contact for Premium Support customers experiencing technical issues.
• Handle customer inquiries related to product performance, configurations, custom setups, and
• Diagnose and resolve issues across the full suite of RapidIdentity products.
• Use logs, debugging tools, and root cause analysis to efficiently solve technical problems.
• Act as a customer advocate and account steward.
• Work closely with product development and engineering teams to identify and resolve bugs.

🎯 Requirements

• Minimum 3 years in a customer support or technical support role, preferably in a SaaS or technology
• Must demonstrate the ability to read code, troubleshoot logic issues, and make necessary
• Excellent written and verbal communication skills.
• Strong technical troubleshooting skills, with knowledge of log analysis, debugging, and system
• Familiarity with cloud-based infrastructure (e.g., AWS, Azure, GCP).
• Experience with APIs, web technologies, networking and databases (e.g., SQL).

🎁 Benefits

• Named a 2025 Best Companies to Work For by U.S. News
• Named a 2024 Best Technology Company to Work For by U.S. News
• Named one of Forbes Most Trusted Companies in 2024
• Named a 2024 PEOPLE Companies That Care by PEOPLE and Great Place To Work
• Training and clear career path for growth
• Opportunities for horizontal career growth