Enterprise Support Engineer

📋 Description

• Serve as the primary point of contact for Premium Support customers experiencing technical issues.
• Handle customer inquiries related to product performance, configurations, custom setups, and
• Diagnose and resolve issues across the full suite of RapidIdentity products.
• Use logs, debugging tools, and root cause analysis to efficiently solve technical problems.
• Act as a customer advocate and account steward, provide effective solutions to optimize deployment.
• Work closely with product development and engineering teams to resolve bugs and provide product

🎯 Requirements

• Minimum 3 years in customer support or technical support, ideally SaaS (Required)
• Ability to read code, troubleshoot logic issues, and make adjustments (Required)
• Excellent written and verbal communication skills
• Strong technical troubleshooting skills: log analysis, debugging, system diagnostics
• Familiarity with cloud-based infrastructure (AWS, Azure, GCP)
• Experience with APIs, web technologies, networking, databases (e.g., SQL)

🎁 Benefits

• Opportunity to work in a flexible, open culture
• Work-life balance priority
• Training and defined career paths
• National pay transparency range provided
• Awards: 2025 Best Companies, 2024 Best Tech, Most Trusted, etc.
• Diversity & inclusion commitment