Enterprise Support Specialist

📋 Description

• Provide technical assistance to high-value accounts in support of their business needs through any
• Take proactive measures for effective troubleshooting and ticket resolution skills, ensuring
• Ensure alignment and consistency in our customer support through frequent interaction with other
• Notify relevant internal stakeholders of any quality issues in flows, processes and documentation
• Take ownership and responsibility for escalations from customers and other teams and integration
• Confidently use AI and API development tools to assist in complex troubleshooting

🎯 Requirements

• 2-3 years of experience from restaurant digital order management environments & POS integrations
• Strong ownership skills to ensure ticket follow-up and resolution is provided with high quality and
• Solid technical skills and the ability to think creatively around troubleshooting, involving peers
• Excellent structure and organization abilities to handle your workload efficiently using advanced
• Polished communication skills to handle complicated customer issues and emotions, dealing with any
• Adaptability to provide stellar customer experience on any communication channel selected by

🎁 Benefits

• Dedicated learning budget to help you expand your skills and knowledge
• Opportunity to solve meaningful challenges in the global tech industry
• Immerse yourself in a culture where innovation is driven through weekly releases and new features
• Collaborate with a diverse, international team that values transparency and visibility
• Be part of a rapidly scaling SaaS unicorn at the forefront of the order management industry
• Compensation and benefits packages tailored to each market