Enterprise Technology Services Specialist

📋 Description

• Provide advanced IT service management support and independently resolve complex Tier 1 and Tier 2
• Act as an escalation point for issues requiring deeper investigation, including first-line handling
• Lead onboarding, offboarding, and account lifecycle execution across Google Workspace, Slack, Zoom
• Deploy, configure, maintain, and recover corporate Macs through Jamf while supporting CrowdStrike
• Build and own automations for high-volume manual workflows using Jira Automation, Okta Workflows
• Apply approved AI tools to ticket triage, troubleshooting, log analysis, knowledge-base

🎯 Requirements

• 3–5 years of experience owning IT operations, service desk, or endpoint management work with a
• Hands-on experience administering macOS and Jamf and managing Google Workspace users, groups
• Working knowledge of identity and access management concepts including SSO, MFA, least privilege
• Demonstrated experience using AI in a support environment for activities such as ticket triage
• Practical automation skills spanning scripting, APIs, webhooks, JSON, authentication, integration
• Strong root-cause analysis and problem-solving skills across endpoints, identity, and business

🎁 Benefits

• $0 cost employee insurance plans
• unlimited vacation
• educational and wellness reimbursements
• Company Stock Plan participation