Escalation Engineer - Cloud

📋 Description

• Engaging with customers on escalated support issues or important customer situations
• Participating in a 24x7 Support Operation and 24x7 on-call rotation
• Working with Engineering and assisting the customer with testing or troubleshooting
• Reproducing customer issues to verify problems and provide feedback to Engineering and Operations
• Creating entries in our technical support online database to document any incident resolution that

🎯 Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new
• Minimum 8+ years of experience working as a Support Engineer or Senior Support Engineer supporting
• 7+ years of experience with operating systems such as Linux, Unix, and FreeBSD
• Experience delivering products and services as cloud-based solutions
• Strong communication skills (verbal and written) with the ability to communicate at a technical and

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!