Experience Apps Support Analyst

📋 Description

• Owning and progressing cases through to resolution by utilising available resources and expanding
• Escalating a case in good time.
• Responding with empathy to customers, dealing with their needs, and acknowledging their operational
• Communicating cooperatively with team members, other departments and management to deliver timely
• Documenting solutions and producing written guidance on resolution steps and procedures.
• Being passionate and pro-active in acquiring and absorbing knowledge of the Keyloop product suite

🎯 Requirements

• Experience of working with customers
• ERP Application support
• Experience of supporting customers to a high level of performance, productivity and customer
• Understanding of the automotive industry and specialism in one business area (Desirable)
• Microsoft SQL server and SQL database skills (Desirable)

🎁 Benefits

• Collaborate and learn from industry experts from all over the globe
• Work with game-changing products and services
• Training and support to try new things, adapt to quick changes and explore different paths
• Inclusive work environment that respects all dimensions of diversity
• Performance-based pay and competitive benefits
• Opportunities for career growth and development