Expert Service Delivery Manager

📋 Description

• Acts as a client advocate and a point of escalations for client service delivery needs, including
• Assigned to Strategic mainframe and hybrid-platform accounts with high profile client visibility
• Coordinates internally across Ensono with cross-functional teams including Mainframe Operations
• Provides guidance within Ensono's operational teams to ensure clients have an exceptional
• Actively identifies, captures, and communicates operational risks, insights, opportunities, and
• Partners with assigned Ensono support resources to capture important client data and conducts

🎯 Requirements

• 8+ years of IT Service Management experience in a client-facing role, with meaningful exposure to
• Executive-level client relationship management experience
• Operational ability in diverse, large-scale, multi-platform, outsourced environments spanning
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to
• Proficient understanding of ITIL (Information Technology Infrastructure Library) principles
• Demonstrated understanding of any of the following technologies: Mainframe (z/OS, CICS, Db2, IMS

🎁 Benefits

• Competitive base salary & bonus plan
• Flexible work location
• Annual Presidents Club recognition
• 27 days annual leave (plus bank holidays) – accruing to 30 days
• 1/2 day leave on your birthday
• A day of leave to volunteer