Expert Service Delivery Manager

📋 Description

• Own and oversee the end-to-end change management governance process across the business unit
• Chair Technical Review Board (TRB) meetings and serve as the final governance authority for
• Supervise change implementation and post-deployment validation, ensuring all production changes
• Lead and coordinate the Hosting Response Bridge (HRB), ensuring 24/7 monitoring throughout
• Establish and document predefined rollback triggers during TRB reviews, including maximum decision
• Ensure all open change activities, incidents, and operational actions are properly documented and

🎯 Requirements

• Extensive experience in IT service delivery management, cloud operations, infrastructure
• Proven ability to manage large-scale service delivery operations, including distributed or
• Strong understanding of enterprise IT change management frameworks, including risk assessment
• Demonstrated experience leading Technical Review Boards or similar governance forums, assessing
• Extensive knowledge of major incident management, critical issue resolution, escalation handling
• Strong understanding of enterprise cloud operations, infrastructure services, monitoring

🎁 Benefits

• Remote work arrangement within India, associated with the Pune-Baroda location.
• Full-time Employment: Opportunity to take on a senior operational leadership position within an
• Strategic Responsibility: Significant ownership of enterprise-wide change management governance and
• Client Exposure: Opportunity to oversee mission-critical services supporting more than 100 clients.
• Leadership Opportunities: Manage and develop rotational teams while collaborating with senior
• Cross-functional Collaboration: Work with duty managers, Tower Leaders, Site Reliability Engineers