Fast Track Onboarding Specialist 2

📋 Description

• Provide personalized onboarding support for Fast Track customers.
• Resolve onboarding issues to meet customer onboarding demands.
• Provide compliance guidance for all A2P products.
• Manage onboarding SLAs and credit utilization per product.
• Partner with operations to scale onboarding volumes per customer.
• Report metrics and review onboarding needs in weekly calls with customers.

🎯 Requirements

• 2+ years experience in at least one A2P product.
• Experience working directly with clients; manage daily SLAs.
• A2P compliance experience; provide compliance guidance.
• Prioritize tasks, multi-task, and manage up to 12 accounts.
• Familiar with Google Workspace (Docs/Sheets/Gemini) and reporting tools.
• Strong verbal/written communication; lead calls and document issues.

🎁 Benefits

• Competitive pay and generous time off.
• Parental and wellness leave; healthcare.
• Retirement savings program; benefits vary by location.
• Remote-friendly, global team culture.