Fast Track Operations Specialist 2

📋 Description

• Provide personalized onboarding support for Fast Track customers.
• Resolve onboarding issues with targeted customer engagement.
• Able to provide compliance guidance for all A2P products.
• Manage onboarding SLAs and credit utilization per product.
• Partner with ops teams to scale onboarding volumes per customer.
• Join weekly calls to report metrics and review onboarding needs.

🎯 Requirements

• 8:00am-5:00pm Bogota time rotational shifts.
• Manage daily caseload and respond within SLAs.
• A2P compliance experience.
• Two-plus years in at least one A2P product.
• Previous experience working directly with clients.
• Ability to prioritize tasks and effectively project manage.

🎁 Benefits

• Competitive pay and generous time off.
• Healthcare and wellness leave.
• Retirement savings program.
• Volunteer opportunities through Twilio Impact Fund.
• Remote-first culture with global teams.
• Inclusive, supportive workplace.