Field Service Engineer - Los Angeles

📋 Description

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance
• Identifying root causes and resolving product issues in the field with support when needed
• Displaying professionalism, understanding, tact and technical knowledge in all customer interactions
• Implementing and following policies that pertain to the handling of spare parts: ordering, usage
• Utilizing service CRM software to accurately document work in a timely manner

🎯 Requirements

• Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology
• Experience with NGS sequencing instrument and sequencing run set up preferred
• Ability to troubleshoot issues with complex laboratory equipment involving chemistry, software and
• Strong time management, problem solving, organizational and relationship building skills
• Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
• Experience with multiple full life cycle product launches preferred

🎁 Benefits

• Stock options
• discretionary annual bonus
• low cost health insurance plans
• 401k with company match
• flexible paid time off