Field Services Engineer (Massachusetts)

📋 Description

• Provide onsite installation, configuration, and troubleshooting of workstation, server, and cloud
• Respond to and resolve service requests/incidents dispatches in accordance with existing procedures
• Liaise with internal teams, vendors, and client contacts.;
• Communicate professionally and positively with clients, especially while onsite. Dress
• Perform onsite recurring maintenance at client sites.;
• Track time, communications, and work output via our ConnectWise Manage PSA.;

🎯 Requirements

• 2+ years of experience in a customer-facing, technical-services environment, with a strong
• Experience with networking protocols: TCP/IP, BGP, OSPF, VPN, IPSEC, VoIP, and QoS.;
• Experience in WAN/LAN networking—including routing, switching, security, and load balancing.;
• Experience in WLAN technologies including, but not limited to, Meraki, UniFi, and Cisco.;
• Experience with Microsoft Windows Server, Windows Desktop, and Apple Ecosystem.;
• Experience with Grand Stream or other Asterisk based PBX systems.;

🎁 Benefits

• Competitive compensation
• Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Retirement Plan (401(k)) with company match