Field Services Technician (On-Site)

📋 Description

• Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the
• Monitor support queues and big-screen tracking systems to identify, prioritize, and respond to
• Install, maintain, and repair computers, servers, peripherals, and related IT equipment
• Provide technical support for software applications, databases, and client service platforms
• Interface with third-party vendors to troubleshoot and resolve technical issues and service
• Troubleshoot and resolve hardware, software, and service outages efficiently

🎯 Requirements

• Basic computer literacy and familiarity with technical software
• Strong troubleshooting and problem-solving skills
• Good verbal and written communication skills
• Must have intermediate English proficiency (reading, writing & speaking)
• Ability to work independently and collaboratively
• Professional, customer-focused approach

🎁 Benefits

• Aguinaldo (25 days – above legal requirement)
• Vacation + 25% premium
• IMSS + Major medical insurance (family included)
• Monthly savings fund + pantry vouchers
• Access to client-provided transportation routes
• Quarterly performance bonus opportunities