Floor Manager

📋 Description

• Deliver a high level of customer service through expert styling advice, strong product knowledge
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards

🎯 Requirements

• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering
• Product Passion: You have a genuine interest in the products we offer and love sharing that
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions.
• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to
• Coaching & Development: Experienced in giving constructive feedback and supporting others to

🎁 Benefits

• 25% staff discount across all H&M Group brands—available both in-store and online.
• Every employee is included in our H&M Incentive Program (HIP), designed to reward your