Forecasting and Capacity Analyst - BetMGM

📋 Description

• Use combinations of historical information, available technology, industry knowledge, and
• Ensure capacity planning is done across appropriate channels and skills, with all proper training
• Partner with Scheduling team to ensure they are aware of any long-term/short-term changes that
• Collaborate and consult with peers, colleagues and managers to resolve issues.
• Identify and recommend opportunities for process improvement and risk control development.

🎯 Requirements

• +1 year forecasting and capacity planning experience required in some capacity
• Present information, findings, and training to groups of different size including senior management
• Knowledge of workforce management software packages including NICE (preferred) / Verint WFM.
• Knowledge on BI tools such as SQL, Python, Snowflake, and Teradata.

🎁 Benefits

• 26 days annual leave (including sick pay) and 22 public holidays.
• Life assurance and Wellbeing support.
• Private healthcare for you and dependants.
• A stake in our success through our ShareSave scheme.